How Loom Designs Human-Centered CS Teams

Every CS team needs a method to their madness.Brittany Soinski, Onboarding Lead at Loom, explains how she implements human-centered design with her customer success team.

March 13, 2024

Full Episode

Building Success Programs: How Brittany Soinski overhauled onboarding at Loom

July 10, 2023

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Transcript

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How Loom Designs Human-Centered CS Teams

March 13, 2024

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Episode Summary

Every CS team needs a method to their madness.Brittany Soinski, Onboarding Lead at Loom, explains how she implements human-centered design with her customer success team.

How Loom Designs Human-Centered CS Teams

Full Episode

Building Success Programs: How Brittany Soinski overhauled onboarding at Loom