How to Gamify CS to Drive Renewals

Brittany Soinski, Former Senior CS Architect at Mural, explains her ideal method of customer health scoring and how it helps her teams gamify renewal goals.

March 11, 2024

Full Episode

Building Success Programs: How Brittany Soinski overhauled onboarding at Loom

July 10, 2023

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Transcript

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How to Gamify CS to Drive Renewals

March 11, 2024

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Episode Summary

Brittany Soinski, Former Senior CS Architect at Mural, explains her ideal method of customer health scoring and how it helps her teams gamify renewal goals.

How to Gamify CS to Drive Renewals

Full Episode

Building Success Programs: How Brittany Soinski overhauled onboarding at Loom