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How Loom Gamifies Customer Success

Brittany Soinski, Onboarding Lead at Loom, discusses how they use utilization rates and customer health scores to gamify CS metrics.

March 11, 2024

Full Episode

Building Success Programs: How Brittany Soinski overhauled onboarding at Loom

July 10, 2023

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The Secret to Loom's Customer Success

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How to Gamify CS to Drive Renewals

Inside Loom's Redesigned Onboarding Process

Why Facilitation is an Essential Skill for Every CSM

Loom's Aha Moment for Sales Teams

How Loom Designs Human-Centered CS Teams

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Copyright © 2024 Dock Labs, Inc.All rights reserved.
Grow & Tell
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Episodes

How Loom Gamifies Customer Success

March 11, 2024

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Episode Summary

Brittany Soinski, Onboarding Lead at Loom, discusses how they use utilization rates and customer health scores to gamify CS metrics.

Related Clips

#1 Loom Tip from Loom's Onboarding Lead

The Secret to Loom's Customer Success

How Loom Manages Onboarding and Customer Success

How to Gamify CS to Drive Renewals

Inside Loom's Redesigned Onboarding Process

Why Facilitation is an Essential Skill for Every CSM

Loom's Aha Moment for Sales Teams

How Loom Designs Human-Centered CS Teams

Links and References

Transcript

Never miss an episode.
Subscribe now.

Thanks for subscribing! We'll email you when we publish an episode.
Oops! Something went wrong while submitting the form.
Copyright © 2023 Dock Labs, Inc.All rights reserved.