Why Facilitation is an Essential Skill for Every CSM

Brittany Soinski, Former Sr. Customer Success Architect at Mural, explains how Bloom's Taxonomy helps with facilitation in her customer success motions.

March 15, 2024

Full Episode

Building Success Programs: How Brittany Soinski overhauled onboarding at Loom

July 10, 2023

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Transcript

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Why Facilitation is an Essential Skill for Every CSM

March 15, 2024

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Episode Summary

Brittany Soinski, Former Sr. Customer Success Architect at Mural, explains how Bloom's Taxonomy helps with facilitation in her customer success motions.

Why Facilitation is an Essential Skill for Every CSM

Full Episode

Building Success Programs: How Brittany Soinski overhauled onboarding at Loom