Customer Success for Non-Technical Customers

Supporting non-tech savvy customers is difficult when you're a software product.Joseph Schmitt, VP of Customer Success at UpKeep, works around this by incorporating various different methods of communication.

Full Episode

Growing a CS Team: Joseph Schmitt on leading success at UpKeep

October 9, 2023

Related Clips

How Customer Success Teams Can Close Sales

How Delegation Changes from Manager to VP

How UpKeep segments customer tiers

How to Retain Top Talent at Startups

Selling to non-tech-savvy customers

Should you separate professional services from customer success teams?

Renewals & Expansion: How to drive growth as a CSM

How to Sell to a Non-Tech Savvy Buyer

How to hire early-stage customer success teams

Delegation & Leadership: What's the difference between a VP and a Manager?

Transcript

Grow & Tell

Episodes

Customer Success for Non-Technical Customers

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Episode Summary

Related Clips

How Customer Success Teams Can Close Sales

How Delegation Changes from Manager to VP

Customer Success for Non-Technical Customers

How UpKeep segments customer tiers

How to Retain Top Talent at Startups

Selling to non-tech-savvy customers

Should you separate professional services from customer success teams?

Renewals & Expansion: How to drive growth as a CSM

Links and References

Transcript