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How Military.com Used CS to 5X Their Book of Business

Before customer success was a norm, Wynne Brown introduced a renewal and expansion motion at Monster's Military.com division.

October 30, 2024

Full Episode

The Fixer: How Wynne Brown revamped CS at GitHub, Seal Software, Fable & more

October 28, 2024

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Grow & Tell
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Episodes

How Military.com Used CS to 5X Their Book of Business

October 30, 2024

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Episode Summary

Before customer success was a norm, Wynne Brown introduced a renewal and expansion motion at Monster's Military.com division.

Related Clips

Why CSMs are Key to Multithreading

Why All Scaling Companies Need a Fixer

Why CSMs Need to Do More Than "Touch Base"

What "Customer-Centricity" Means Today

How Military.com Used CS to 5X Their Book of Business

Customer-Centricity: What is Buyer 3.0?

The Difference Between SMB and PLG

GitHub's Key CS Indicators

Links and References

Transcript

Never miss an episode.
Subscribe now.

Thanks for subscribing! We'll email you when we publish an episode.
Oops! Something went wrong while submitting the form.
Copyright © 2023 Dock Labs, Inc.All rights reserved.