Why CSMs Need to Do More Than "Touch Base"

Wynne Brown, Former CS Leader at GitHub, DocuSign, RocketReach, and more, explains why just touching base can hinder trust with enterprise-level customers.

November 1, 2024

Full Episode

The Fixer: How Wynne Brown revamped CS at GitHub, Seal Software, Fable & more

October 28, 2024

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Transcript

Grow & Tell

Episodes

Why CSMs Need to Do More Than "Touch Base"

November 1, 2024

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Episode Summary

Wynne Brown, Former CS Leader at GitHub, DocuSign, RocketReach, and more, explains why just touching base can hinder trust with enterprise-level customers.

Why CSMs Need to Do More Than "Touch Base"

Full Episode

The Fixer: How Wynne Brown revamped CS at GitHub, Seal Software, Fable & more