Episodes About Subscribe

/

How Notion Built its CS Program From Scratch

Monica Perez, Head of Customer Success at Notion, discusses her journey as Notion's first CS hire and her advice for founders hiring their first CS leader.

September 20, 2024

Full Episode

Customer Success at Notion: Monica Perez on product-led CS

September 16, 2024

Related Clips

How Notion Drives Renewals

How Notion Maximizes Renewals with Customer Success

Inside the Customer Success Meetup

How Notion Manages AE and CS Relationships

Inside Notion's Customer Enablement Strategy

How Notion Manages Infinite Use Cases

Notion's Onboarding Success Metrics

What to Consider For Your First CSM

From First CS Hire to Head of CS at Notion

How Notion Balances PLG and Enterprise Sales

Notion's Onboarding Report Card | How to Measure Onboarding

Notion's Product-Led Growth Strategy

How Notion Manages Multiple Use Cases in Onboarding

Transcript

Copyright © 2024 Dock Labs, Inc.All rights reserved.

/

How Notion Built its CS Program From Scratch

September 20, 2024

Listen Now

Never miss an episode. Subscribe now.

Thanks for subscribing! We'll email you when we publish an episode.

Oops! Something went wrong while submitting the form.

Episode Summary

Monica Perez, Head of Customer Success at Notion, discusses her journey as Notion's first CS hire and her advice for founders hiring their first CS leader.

Related Clips

How Notion Built its CS Program From Scratch

How Notion Drives Renewals

How Notion Maximizes Renewals with Customer Success

Inside the Customer Success Meetup

How Notion Manages AE and CS Relationships

Inside Notion's Customer Enablement Strategy

How Notion Manages Infinite Use Cases

Notion's Onboarding Success Metrics

Links and References

Transcript

Copyright © 2023 Dock Labs, Inc.All rights reserved.