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How Notion Maximizes Renewals with Customer Success

Monica Perez, Head of Customer Success at Notion, breaks down how they segment, structure, and evolve their customer success program to maximize renewals.

September 17, 2024

Full Episode

Customer Success at Notion: Monica Perez on product-led CS

September 16, 2024

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How Notion Built its CS Program From Scratch

How Notion Drives Renewals

Inside the Customer Success Meetup

How Notion Manages AE and CS Relationships

Inside Notion's Customer Enablement Strategy

How Notion Manages Infinite Use Cases

Notion's Onboarding Success Metrics

What to Consider For Your First CSM

From First CS Hire to Head of CS at Notion

How Notion Balances PLG and Enterprise Sales

Notion's Onboarding Report Card | How to Measure Onboarding

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Transcript

Copyright © 2024 Dock Labs, Inc.All rights reserved.

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How Notion Maximizes Renewals with Customer Success

September 17, 2024

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Episode Summary

Monica Perez, Head of Customer Success at Notion, breaks down how they segment, structure, and evolve their customer success program to maximize renewals.

Related Clips

How Notion Built its CS Program From Scratch

How Notion Drives Renewals

How Notion Maximizes Renewals with Customer Success

Inside the Customer Success Meetup

How Notion Manages AE and CS Relationships

Inside Notion's Customer Enablement Strategy

How Notion Manages Infinite Use Cases

Notion's Onboarding Success Metrics

Links and References

Transcript

Copyright © 2023 Dock Labs, Inc.All rights reserved.